PATS and the US Postal Service

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MSQPC - The Quality Center - 22 N. Front Street, Suite 200, Memphis, TN 38103  (901) 543-3530.   Fax: (901) 543-3510.

PATS flies like an eagle for United States Postal Service (USPS)

MSQPC's Process Activated Training System (PATS) is being implemented nationwide throughout the United States Postal Service (USPS) within its Data Collection Division of International Finance.

PATS is a training system that directs and transfers employees' best practices and intellectual capital throughout an organization's workforce. The USPS Data Collection Division is using PATS to transfer best data collection practices throughout 87 districts among 1000 employees nationwide.

MSQPC has conducted over 35 PATS workshops in the Data Collection Division in Washington, D.C., since January, 1998. Two USPS PATS pilot programs were conducted at both the Pittsburgh, PA. and the Des Moines, IA, plant locations. Results of these pilot studies showed dramatic improvement in process cycle time and reduced accidents on the job.

Walter Pancik, USPS Headquarters Program manager for PATS in Washington, D.C. states:

"One of the common training themes within the United States Post Office is On-The-Job Training (OJT). What is unique about the PATS Process is that  Many organizations want to formalize OJT, but do not have a system in place to follow. The PATS Process helps our organization develop a formal OJT system that can be used to shorten process cycle-time and simultaneously reduce learning cycle-time against critical work processes. PATS formalizes On-The-Job training (OJT), transfers key process knowledge through the workforce, and provides just-in-time learning/knowledge for our employees." PATS formalizes On-The-Job training (OJT), transfers key process knowledge through the work- force, and provides just-in-time learning/ knowledge for our employees."

PATS was created by MSQPC's Executive Director, Dr. Donald C. Fisher. If you would like more information about the PATS system and how it can impact employee development and bottom-line, please contact MSQPC staff at

901-543-3530 (phone)
901-543-3510 (fax)


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