PATS - The Best Medicine for Two Health Care Organizations
MSQPC Newsletter, August 2001
Two major hospitals are using MSQPC's Process Activated Training System® (PATS) to
improve critical hospital processes. The Regional Medical Center at Memphis (THE MED) and
Baptist Regional Medical Center (BRMC) located in Corbin, Kentucky are using PATS to teach
health care professionals about their work process by focusing on individual work
processes involved in a job.
| PATS is an effective learning intervention for
health care professionals to develop a formal on-the-job training (OJT) system that
empowers employees as Subject Matter Experts (SMEs) who know best what it takes to do
their jobs correctly the first time. Employees "Best Practices" are documented
and transformed into training scripts that are displayed throughout the hospital. PATS
is a behavioral-based teaching and learning process that each hospital is using to create
an environment of continuous learning and cycle time reduction in delivering better
patient care. |
PATS is ... a formal
on-the-job training (OJT) system that empowers employees ...
to do their jobs correctly the first time. |
THE MED is focusing on using the PATS system to improve their billing cycles,
which in turn allows a better cash flow for improved and expanded patient care areas. BRMC
uses PATS in their pharmacy, food services, admission and emergency room.
For more information, contact Donald Fisher, Ph.D., at (901) 543-3530.
