Process Activated Learners Are The Key

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MSQPC - The Quality Center - 22 N. Front Street, Suite 200, Memphis, TN 38103  (901) 543-3530.   Fax: (901) 543-3510.



Process Activated Learners (PALs) Are The Key
excerpted from United States Postal Service (USPS) Statistics Program

PATS - the method of on-the-job training that we are now using in Statistical Programs is intended to help you do important, complex work better. But if it is to be successful, it requires your active cooperation. This is so because only you can take what you learn in the training and apply in your job. And it is also so because PATS training is grounded in the principle that people learn best by doing.

When you assume the role of PAL: Process Activated Learner, you will be a partner in your own learning. You have specific rights as a PAL (see below) and certain responsibilities.

The work data collectors do is important. The data they collect are used to support requests for postal rates, to assist in the preparation of budgets, to conduct management studies, and to help management in identifying operational improvements. In addition, data collection is demanding exacting work, requiring careful adherence to complex requirements.

Given the importance of and the precision required for the work that data collectors do, it is critical that they be trained carefully, fully, and consistently around the country. It is also critical that everyone involved - the learner, the trainer, and the manager - understand that training is only a means to an end, that end being improved job performance. So when you are being trained, the purpose of that training is to help you do your job better.

PALs Bill of Rights

1. The right to be taught according to quality principles.
2. The right to be taught by effective technique.
3. The right to be taught by efficient means.
4. The right not to be talked down to.
5. The right to express concerns.
6. The right to have just in time training.
7 The right to be adequately prepared.
8. The right to be trained in a friendly environment.
9. The right to suggest improvements.
10. The right to up-to-date training.
11. The right to be trained on those processes that you know you need improvement.


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