More About PATS!

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PATS is focused on


On-the-Job Training

The PATS approach integrates training into workflow by taking the learning process from the training room and moving it to where employees actually do their work.

All employees are involved in work processes--all the little things that are done at the work site. Thousands of processes take place on the job within an organization every day. PATS promotes a simplified teaching and learning process at the work area. It differs from a standard training program by going beyond the training room--it's on-the-job, just-in-time (JIT) learning. Employees never have to leave their job site to learn and improve their work processes.

On-the-job training (OJT) is a very effective learning intervention. Many organizations want to formalize OJT, but they do not have a system in place to follow. PATS helps organizations develop a formal OJT system that can be used to shorten process cycle time and simultaneously reduce learning cycle time.

The reason OJT works within many organizations is because it makes training more comfortable between the trainer and the learner. PATS makes learning nonthreatening because most people tend to feel more comfortable when a co-worker teaches them how to properly complete a work process, as opposed to being taught by a training professional. The people acting as trainers, gain insight from the training. They become more knowledgeable about their own work processes by repetitive teaching, and their co-workers' knowledge and skills increase because of repetitive learning.

Subject Matter Experts

Every organization has a group of individuals who are subject matter experts (SMEs). They know exactly how their jobs are performed. These SMEs are the foundation for PATS and are the building blocks for an organization's in-house training program. The SMEs are an organization's experts for deploying PATS.

Following the PATS methodology, SMEs lead teams of their co-workers to carefully examine each work process and to create process-learning session plans. These teams not only work on identifying and describing each step of a work process, they also evaluate how the process fits into the big picture of their department's purpose and their organization's mission. The teams also can determine ways to improve the work process and reduce cycle time.


Having the subject matter experts create the process learning session plans empowers them. Many organizations talk about empowerment, but empowerment is a frequently

misused term and misunderstood concept. Organizations that empower employees are not loosening corporate standards. They are giving employees a sense of ownership within their work areas.

With PATS everyone in the organization is provided an opportunity to improve work processes. Everyone is empowered to operate within his or her own work area to take control of the services and products he or she produces and to respond in a timely fashion to co-workers and other endusers.

Total Quality Management (TQM) organizations look at customers both internally and externally. Inside TQM organizations, employees are encouraged to look at their fellow workers as a customer or a supplier, not as co-worker. When employees respond to each other through this relationship, they tend to view each other differently. They are focused on satisfying each other's requirements in the work place.

Reward and Recognition

PATS provides an organization a well-trained work force in a short period of time, and it benefits all the areas directly related to the training. Furthermore, it has a positive impact on areas such as design control, management responsibility, and purchasing. Because PATS directly involves everyone in the work force in identifying and designing critical work processes, it makes quality an organization-wide process instead of only a management commitment.

But the real benefits are to the people on the job. Because PATS actively involves employees in the training process from start to finish, it recognizes their hands-on understanding of their jobs. In addition, it empowers them as experts who know best what it takes to do their jobs and to do them right.

The subject matter experts not only become on-the-job trainers, but also role models and communicators who set important examples by practicing correct and safe work processes. PATS is a rewarding experience for everyone--from senior employees to new hires.


PATS delivers thoroughly documented work processes. When an organization documents its work processes, it allows everyone in the organization to flowchart and document the critical processes and to eliminate unnecessary, costly steps. In addition, the shortened "cycles of learning" reduce cycle time at the work site. The PATS process enables the work force to operate in an efficient, timely manner, thereby increasing productivity through shortened work processes and creating a simplified work environment.

For more information about PATS, contact Dr. Fisher today!


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