Group Training Leaders
Group Training Leaders are traditional trainers who oversee a
selected number of Subject Matter Experts (SMEs) on a daily basis.
GTLs provide council, mentoring, leadership, certification and promote
personal development of SMEs.
A GTL leads SME's in dew directions, helps them to become more
effective in their jobs, and prepares them to contribute more than
ever before to the achievement of the organization's goals.
The Roles and Responsibilities of Group Training Leaders (GTL's):
(1) Oversee and mentor a defined number of Subject Matter Experts (SMEs)
(2) Promote personal development of SMEs
(3) Certify and re-certify SMEs on an annual basis
(4) Conduct SME workshops on a quarterly basis
(5) Serve as a role model for SMEs
(6) Serve as a SME resource and provide SME on-site recognition
(7) Conduct on-site Observation Reports of PALs and provide feedback
to SMEs regarding Observation Report results
(8) Review and maintain training records of assigned SMEs
(9) Collect and interpret PATS management data for the PATS
Program Managers and Certification Board.
The MED Trains Group Training Leaders
The Regional Medical Center at Memphis (The MED) has
incorporated the Process Activated Training System® (PATS) as their
formal, On-The-Job Training (OTJ) lefaring and "Best
Practices" knowledge transfer system for Patient Financial
Service employees. PATS is a structural, systematic method of teaching
employees within an organization "Best Practices" by
focusing on individual work processes. PATS was developed by MSQPC-Executive
Director, Dr. Donald Fisher. He developed the PATS system based on his
own on-the-job experience consulting with global, world-class
The MED's Patient Financial Service Division has
identified twenty employees who will serve as Group Training Leaders (GTL's).
The GTL's received two days of intense training for their new role.
GTL's serve as a mentoring network to employee trainers known as SME's
in the PATS system. In addition to serving as a mentor, the GTL's are
responsible for certifying and re-certifying the SME's on an annual
basis. This group will mentor and oversee 80 employees who have been
identified as Subject Matter Experts (SME's) and who exhibit
"Best" billing practices within the Patient Financial
The MED brought the PATS system into the Patient
Financial Services Division after senior management recognized a need
for billing consistency in their numerous billing practices throughout
the Hospital that will improve cash flow and customer satisfaction.
Subject Matter Experts (SME's) have been trained in
the PATS system in previous workshops and are presently turning their
"Best" practices into training scripts that will be used to
train their co-workers throughout the Patient Financial Services
Division of The MED.